Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

routes in table: 510
{Ifindex: 10 Dst: <nil> Src: <nil> Gw: <nil> Flags: [] Table: 510 Realm: 0}

...

Show TechSupport before Device Onboarding

When a device has problems of onboarding to the controller, it sometimes requires experienced engineers to troubleshoot the issues. The EdgeView access can not be used since the device has not onboarded yet and EdgeView session can not be enabled on the device.

It will have the troubleshooting if the 'techsupport' file of the current device status can be obtained, and the compressed 'techsupport' file can be copied onto a USB disk. This will help without the engineers to be physically on the console of the device.

Assume someone has the console access to the EVE device, in the directory of '/run/edgeview', do a 'touch run-techsupport' there. Wait for about 60 seconds, there will be a compressed 'techsupport' file generated in the '/run/edgeview' directory. Here is an example:

07ab2c40-408a-4bc2-b9f2-8ca94235074f:~# cd /run/edgeview/
07ab2c40-408a-4bc2-b9f2-8ca94235074f:/run/edgeview# ls
07ab2c40-408a-4bc2-b9f2-8ca94235074f:/run/edgeview# touch run-techsupport
07ab2c40-408a-4bc2-b9f2-8ca94235074f:/run/edgeview# ls -lt
total 92
-rw-r--r-- 1 root root 92917 Aug 22 22:07 techsupport-20220822220657.gz
07ab2c40-408a-4bc2-b9f2-8ca94235074f:/run/edgeview#